Clinic Hotline
Speak directly with our clinical success team for urgent access or downtime issues.
VitalsAI
Support
We provide multi-channel support to ensure the VitalsAI Doctor Portal passes Apple App Store review and delivers reliable care coordination. Choose the option that best fits your request.
Secure WhatsApp
Get quick answers and deployment guidance within business hours (8am–8pm MYT).
Email Support
Submit onboarding documents, security requests, or detailed bug reports.
Security Contact
Report privacy concerns or compliance incidents directly to our security office.
Service Level Expectations
- Critical issues acknowledged within 15 minutes, resolved within 4 business hours whenever possible.
- Routine onboarding or feature requests responded to within 1 business day.
- Security incidents escalated immediately to our compliance team with continuous status updates.
Need additional documentation for Apple review? Emailcompliance@vitalsai.health.